Terms & Conditions

Accommodation

We use quality accommodation providers which are handpicked and have great hosts. All rooms are modern with either private en-suite or a private bathroom.

Activities

We pride ourselves on offering a wide range of activities in your tour package. We have chosen those that we feel will enhance your New Mexico experience. You can participate in as many or as few as you like. If you are unable to participate in any activity or there are weather or safety restrictions, alternatives will be provided where possible.

Transport

All of our fleets are new model luxurious vehicles and are dependable, practical and efficient. All our vehicles are purpose-built touring vehicles equipped with the latest low emission and road safety technology. Comfort is guaranteed by having ample legroom.

Guiding

You will be accompanied throughout your visit by an experienced and trained Tour host (driver/guide). All of our guides have a licensed passenger endorsement to their driver license which means they have the legal approval to drive paying passengers and they also have a first-aid certificate. They will take care of all your personal needs and basic details, leaving you the time to relax and enjoy this unique experience.

Support

You will receive detailed pre-trip information, packing tips and general travel information for New Mexico.
We have professional office staff to help you plan every aspect of your trip within New Mexico and there is 24/7 support from our local team during your stay.

CURRENCY

All prices are quoted in US Dollars and include New Mexico Goods and Service Tax. (The combined rates vary from the state rate of 5.125% up to 8.8675% in some areas).

Deposit & Booking Fee

On confirmation of a final itinerary, the client agrees to pay a 35% booking fee. This will allow “Terre d’Enchantment” to make all necessary bookings for the itinerary to ensure firm bookings are held for the client. A receipt will be issued for payments received. Failure to pay the deposit may result in your travel arrangements being cancelled.

Payments/Cancellation

The final payment of the balance is due 40 days in advance before your arrival in New Mexico. The 35% deposit/booking fee is non-refundable if the tour is cancelled within 30 days of general bookings. For general bookings, 100% is charged if cancellation is within 14 days of arrival. For VIP Travel 100% is charged if cancellation is within 30 days of arrival. (Some of the VIP premium lodges have additional stricter Terms and conditions which we will indicate on the day of booking.) Example: La Fonda Hotel90 – 60 days prior – 50% charge for the room nights cancelled. Inside 60 days prior – full charge for the room nights cancelled

A general cancellation fee of  $500 occurs at any time!

Terre d’Enchantment will make every effort to refund part of your trip cost, but we cannot guarantee that our travel partners will do the same. For this reason, we strongly encourage you to purchase trip insurance! (Bank fees are non-refundable).

Should any amounts remain outstanding and legal costs are incurred to recover the debt, then Terre d’Enchantement has the right to add the legal costs incurred to the outstanding debt and recover these as well from the client. Should it be necessary to take legal action against the client, the client accepts and abides by any court or legal ruling that is made under New Mexico jurisdiction.

Amendments

After the original booking has been confirmed any modification or alteration will incur a charge of $500. This does not apply to additional optional tours or to extensions of your tour and there will be no charge if the modification or alteration will incur only minor costs.

Travel Insurance

Terre d’Enchantement strongly recommends that you purchase a comprehensive travel insurance policy at the time of booking which should cover medical expenses, loss of baggage, cancellation fees etc. Your travel agent will be able to advise and assist you with this.

LAW

The law of New Mexico applies to contracts and disputes and they shall be resolved within a New Mexico court.
In addition, any fines, debts, and/or legal costs incurred by the client while in the country for any infringements made are the sole responsibility of the client.

RISKS

Adventure activities have an element of risk and all clients need to realise that there is no absolute guarantee of safety. Terre d’Enchantement reserves the right not to run any activity if, in our opinion, the circumstances make the activity too dangerous (e.g. weather conditions, flooded rivers, etc.).

LIABILITY

Terre d’Enchantement takes all reasonable steps to provide an enjoyable tour. However, we sometimes travel through areas which can be severely affected by weather conditions, causing disruptions to itineraries and schedules. Assistance will be provided to make alternative arrangements when and where practicable but no liability is accepted for either disruption or if any operator temporarily withdraws a service for whatever reason.

Terre d’Enchantement is not liable for any event that is beyond our control, including (but not limited to) war, severe weather conditions, natural disasters, industrial actions etc. We do not accept any liability for failure on the part of transport companies, hotel contractors or other principals. Further, the liabilities of air carriers and other principals participating in the tour are limited as specified in their tickets, conditions of the contract and/or conditions of carriage and tariffs.

While we take all reasonable care in selecting operators which services are included in your tour e.g. hoteliers, restaurants, and optional/booked tour excursions we cannot accept responsibility for those operators’ conduct or the conduct of their employees.

DISCLAIMER

Terre d’Enchantement has made all reasonable efforts to check the accuracy of information contained in this site. We cannot accept any responsibility for any errors or omissions that may appear.

PAYMENT METHODS

For money transfers from outside the US, we really like Transferwise: https://transferwise.com/us
It’s easy, safe, quick and inexpensive.

PayPal is also very convenient: https://www.paypal.com/us/home
But fees are a little higher.